Question 1

Who uses this service?

Accepted Answer

Anyone who could use an extra set of hands (or wings!) and a friendly face! These are adults of all ages, from 18-118 and who might be younger adults, middle-aged, older, tired, injured, sick, depressed, busy,  new parents, overwhelmed, overbooked, small business owners, grieving, recently relocated, socially isolated, event planning adults...and anyone who just needs a little help.

We also supplement helpers when the regular helper needs a break, extra help, or is on vacation.

Question 2

Is there a booking minimum?

Accepted Answer

Yes, there is a one-hour booking minimum. Additional hours in the same visit are discounted.

Question 3

Can you take me to appointments or can we do an off-site activity?

Accepted Answer

Yes! I have a clean driving record. Due to insurance requirements, you can't hire DuckDuck to only drive you somewhere, but it can be a part of the service we provide to you.

For instance,  it's okay to drive you to an appointment if we will also be doing laundry, meal prep, or something else for you or your loved one. But we could not book a job in which the sole purpose is to drive you to an appointment. The latter is like a ride share, which requires high-level commercial auto insurance that we don't have unfortunately.

Question 4

Why are available appointments only in the early mornings, evenings, and weekends?

Accepted Answer

DuckDuck works full-time during the week. With advanced notice, we can take a day off of work from our day job so that we can work for you instead (which we'd love to do, so don't hesitate to make this request!).

Question 5

Can we customize a visit?

Accepted Answer

Definitely! Each visit is automatically customized/personalized since each person’s needs are different. If you are booking me for a loved one, we can help you curate a special time for them.

Question 6

Can we do an activity that isn’t listed on the “services offered” page?

Accepted Answer

Yes! We can’t wait to hear what exciting thing you’d like to do. Please describe what you’re thinking on the booking form when you book an appointment.

Question 7

How does the booking work if errands are part of the services needed?

Accepted Answer

DuckDuck can run errands for you by either starting at the residence or starting at the first errand location. The booking time will begin at whichever place you’d like us to start (either your home or the errand location). For instance, if you want DuckDuck to pick groceries up on the way to your house, the appointment time will begin when we get to the grocery store.

You'll want to book a block of time that's long enough for us to complete all of the errands you want us to run. Keep in mind the time of day you're requesting this service. Errands occurring during rush hour will take longer than during non-rush hour times. If all of the errands can't get done within the timeframe you booked, our options are:

We can book a second time block to complete the errands,
You can add on more time to the current block if our schedule allows, or
We can ask you to prioritize the list and we can do as much as possible in the booking time.

We can run errands up to 25 miles with the errand add-on service. If you want us to go more than 25 miles, each additional mile will be charged the current IRS mileage rate to help with vehicle wear and tear and gasoline.

Question 8

Can small businesses, entrepreneurs, or non-profit organizations hire DuckDuck?

Accepted Answer

Yes! We can serve short-term needs, especially if the company does not want to hire a W-2 employee for the job. We work full-time during the week, so the work would need to be able to be completed outside regular working hours or during the week with advanced notice. We are adept in office work, project management, customer service, physical labor, and organization. We are reliable, professional, and trustworthy. DuckDuck has a clean background check and a clean driving record. Let us make you look good!

Question 9

What will cause you to end an appointment early?

Accepted Answer

Sexual harassment, aggressive, or hateful behavior won’t be tolerated and we will leave the booking early. DuckDuck is a professional company seeking professional behavior in return. If we need to end an appointment early for these behaviors, a refund will not be issued because the trip out was already made and the work was attempted to be performed.

Question 10

Do you have a clean background check?

Accepted Answer

Yes! DuckDuck is squeaky clean. We are also proud of our great driving record.

Question 11

Do you provide any medical services?

Accepted Answer

No, we are not trained medical professionals. The services DuckDuck provides do not require any sort of professional licensing. Examples of services we can provide can be found on the our website.

Question 12

Are you CPR and first aid certified?

Accepted Answer

Yes! DuckDuck is certified through January 19, 2027. Although we hope we never have to use this skill set, it’s good to have in case something goes wrong.

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